About Me
My background
Glen Osburn is a hospitality and business management professional with over 29 years of leadership experience spanning luxury resorts, hotels, entertainment venues, and cruise ships. His career includes leading operations in food and beverage, housekeeping, sales, and large scale event management, giving him a uniquely broad perspective on business success.
From overseeing new-build hotels and multimillion-dollar refurbishments to managing cruise ship dry docks, Glen has a proven ability to increase revenue, drive operational efficiency, and enhance guest satisfaction. His leadership journey includes serving in senior roles with Disney and leading Heritage University, where he trained, mentored, and developed teams across cultures and industries.
As the author of Leadership at Sea, Glen shares timeless lessons on resilience, service, and leadership. His years of managing cruise liners, and entertaining over 5,000 guests a night on stage, shaped his exceptional communication skills and captivating presence. Today, Glen brings this unique blend of performance and leadership to the stage, inspiring audiences with practical insights, authentic stories, and actionable strategies to build thriving teams and unforgettable customer experiences.
The real me
Beyond the stage and boardroom, I’m simply Glen. Originally from England, my career has taken me across the Mediterranean, Florida, California, North Carolina, and to countless corners of the globe while working for cruise lines. Along the way, I discovered a deep passion for travel, immersing myself in new cultures, learning from people with different perspectives, and enjoying the incredible cuisines each destination had to offer.
But no matter where I go, my greatest love has always been my family. My wife, Christina, and our son, Nicholas, are the true anchors in my life. We’ve made our home here in New Mexico, where I deeply appreciate the state’s unique blend of cultures, traditions, and flavors.
Although I continue to travel for work, I’m also finding joy in slowing down and reconnecting with the things I love closer to home, like swimming, hiking, playing racquet sports such as tennis and squash, and taking long walks with our dog, Oliver.
At the end of the day, I believe balance is what keeps me grounded: the excitement of global adventures paired with the comfort of home, family, and community.
Things I love
- Spending time with my wife, Christina and our son Nicholas
- Family dinners where stories flow as much as the food
- Quiet mornings with a nice cup of tea before the day begins
- Swimming, hiking, and getting back into racquet sports like tennis and squash
- Theater and live entertainment (from my stage days to enjoying shows as a fan)
- Storytelling, whether on stage, in writing, or around the dinner table
- Helping others unlock their potential and succeed
- Building positive cultures where people feel valued and inspired
- The thrill of a perfectly executed guest experience, whether at sea, in a resort, or at home
- A love for cruise ship sunsets, something about the horizon always inspires me
- The perfect fish & chips (still chasing the best one outside of England!)