GLEN OSBURN

 I believe great businesses are built on strong cultures and inspired people. Throughout my career, I’ve led diverse, multinational teams, coaching, mentoring, and developing future leaders along the way. My focus is on creating authentic, people-first workplaces where employees feel valued, motivated, and empowered to deliver their very best. 

 Delivering unforgettable guest experiences has always been at the heart of my work. From luxury resorts to cruise ships, I’ve consistently raised satisfaction scores and built service standards that drive loyalty. With expertise in immediate service recovery, Disney-inspired practices, and culture-driven service design, I know how to turn ordinary interactions into extraordinary moments. 

 I have managed large-scale events and venues ranging from banquets for hundreds of guests to full-scale cruise ship productions and conferences. With expertise in logistics, scheduling, and team coordination, I ensure smooth execution and memorable experiences. My approach blends creativity with operational precision, delivering events that exceed expectations. 

 Guest and team safety has always been a top priority in my leadership. I have overseen safety operations in hotels, waterparks, and cruise ships, ensuring compliance and creating proactive risk management systems. As a certified First Aid, CPR, and defibrillator instructor, and former lifeguarding instructor and scuba divemaster, I bring both practical expertise and hands-on training experience to safety leadership. 

  My career has taken me across the globe, leading teams and serving guests from dozens of cultures and backgrounds. From Europe and the Mediterranean to the United States and beyond, I’ve learned to adapt leadership styles to diverse environments while fostering inclusion and respect. On cruise ships, I had the privilege of working with teams representing 63 different nationalities, an experience that sharpened my ability to unite people from vastly different backgrounds around shared goals. Managing these multinational teams, along with those in luxury resorts, has given me a unique ability to bridge cultures and build inclusive, high-performing workplaces. 

 I have extensive experience in pre-opening and renovation projects, from luxury hotel new builds to multimillion-dollar refurbishments and cruise ship dry docks. With a focus on planning, logistics, and execution, I ensure each project balances operational efficiency with exceptional guest experience. My leadership has helped properties launch successfully and re-emerge stronger, delivering spaces that inspire both guests and teams. 

 I specialize in aligning operational excellence with long-term business growth. With experience overseeing multimillion-dollar budgets, forecasting, and revenue strategies, I’ve consistently increased profitability while maintaining world-class guest satisfaction. My leadership ensures that daily operations connect directly to broader organizational goals, creating sustainable success across properties. 

  Developing people has been at the heart of my leadership journey. At Disney, I taught Leadership and Emerging Leaders classes, preparing the next generation of managers. I’ve built leadership pipelines across hotels, resorts, and cruise lines by mentoring high-potential talent and empowering teams to step into larger roles. My focus on succession planning ensures organizations are ready for growth, with strong leaders at every level. 

 I have extensive experience managing full P&L responsibility, annual operating plans, and multimillion-dollar capital budgets. From new-build hotels to large-scale refurbishments and cruise ship dry docks, I’ve overseen projects that balance financial discipline with guest experience. My approach ensures strong ROI while safeguarding long-term property value and brand standards. 

 I have worked closely with ownership groups, boards, and executive stakeholders to align operational performance with long-term investment goals. By presenting clear financial reporting, capital planning, and strategic recommendations, I’ve built strong trust and credibility with owners. My ability to balance guest experience with profitability ensures stakeholders see both immediate results and sustainable growth.